AI Agent
Let AI handle your DM inbox. The Flowre AI Agent answers questions, qualifies leads, and supports customers 24/7 — trained on your business information.
AI Agent
What is the AI Agent?
The AI Agent is a node in your workflow that takes over the conversation using a large language model. Instead of a fixed response, it understands the user's message in context and generates a relevant, natural-sounding reply.
You control its personality and knowledge through a system prompt — a set of instructions you write. For example: “You are a customer support agent for our clothing store. Answer questions about sizing, shipping, and returns. Always be friendly and concise.”
How to create an AI Agent workflow
Go to Workflows → New Workflow
Click “+ New Workflow” in the Workflows section. Name it something descriptive like “AI Support Agent”.
Add a Trigger node
Start with a trigger — “Any Message Received” is typical for an AI agent, since you want it to handle all incoming DMs, not just specific keywords.
Add an AI Agent node
Click “+” after the trigger. Select “AI Agent” from the node list. The AI Agent node is the brain of your automation.
Write your System Prompt
This is the most important step. In the AI Agent settings, write a detailed system prompt. Include: who the agent is (name, role), what your business does, products/pricing/policies, tone of voice, and what to do when it doesn’t know something.
Select the AI model
Choose between available models. GPT-4o is recommended for the best quality answers. Faster/cheaper models are available for high-volume, simpler use cases.
Set conversation memory
Enable “Remember conversation history” so the AI can read previous messages in the thread, making responses contextually aware. The last 10 messages are included by default.
Test the agent
Use the “Test” button in the node editor. Type sample questions your customers would ask and see the AI response in real time. Adjust the system prompt if needed.
Save & Activate
Click “Save & Activate”. The AI Agent is now live. Any incoming DM will be handled automatically according to your instructions.
System prompt example
You are Sara, a friendly customer support assistant for Bloom Clothing. Your job: - Product availability and sizing (S, M, L, XL) - Order status and shipping (3-5 business days) - Return policy (14 days, unused items only) - Payment methods (Uzcard, Humo, Click, Payme) Always reply in the same language the customer uses. Keep replies short (2-3 sentences max). If you don't know something, say "Let me check that for you" and ask them to contact support@bloomclothing.uz.
- The more detail in your system prompt, the better the answers.
- Update the prompt whenever your products or policies change.
- Add a fallback: if the AI cannot help, include a support contact in the prompt.
- Combine with a DM Trigger: handle keyword flows first, then fall through to AI.
AI Agent usage counts toward your monthly AI credit balance. Each message sent by the agent uses 1 credit. Monitor your usage in Settings → Billing.